Your Questions, Answered

  • You can reach us anytime via email. We aim to respond quickly—usually within one business day.

    Admin@facebyprimadonna.info

    Mon-Sun 7am-9pm

  • USPS Priority Shipping

    2-3 business days

    Flat Rate $1.50

    Shipping Hours

    Mon-Fri 8:30am-5pm

    Sat 9am-12pm

    Sunday Closed

    Orders can be placed outside of shipping hours.

  • Returns/Exchanges

    14 days

    If an item has been gently worn or used it will be acceptable for a return or exchange.

    If an item has been damaged with tears, stains or washed it will not be accepted for a return or exchange.

    Refunds can take anywhere from 5-10 business days.

  • If an item has been received by a customer damaged a refund will be issued plus a discount!